Junior Engineer – IT Operations

Tata Communications

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Pune, Maharashtra, India (On-site)3 weeks ago

Job Description

  • As a Junior Engineer in IT Operations & Infrastructure, you will play a critical role in supporting and managing our enterprise collaboration environment. Your day-to-day focus will center around providing administration, troubleshooting, and direct user support for Microsoft 365 services.
  • You will handle active incident monitoring, ensure basic security and compliance protocols are followed, and maintain detailed process documentation. This role requires a proactive approach to resolving user requests and ensuring that O365 communication flows securely and without interruption.

Key Responsibilities

  • Administration & Support: Provide hands-on administration and direct user troubleshooting for the full Microsoft 365 (O365) suite.
  • Monitoring & Maintenance: Proactively monitor service health dashboards to ensure 100% uptime of critical collaboration tools.
  • Incident & Request Handling: Manage incoming service tickets, handle user requests, and ensure timely issue resolutions.
  • Security & Compliance: Enforce basic security protocols and compliance measures within the O365 tenant.
  • Documentation & Reporting: Maintain up-to-date process documentation, update incident logs, and generate necessary knowledge-base articles and reports.

Skills & Eligibility

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline.
  • Core Competency: Demonstrable understanding of Microsoft 365 (O365) administration, troubleshooting, and enterprise deployment.
  • Technical Support: Experience dealing with incident handling, ticketing systems, and basic IT infrastructure maintenance.
  • Soft Skills: Enthusiastic, motivated, highly organized, and capable of generating detailed reports and documentation.
  • Work Mode: Ability to work full-time on-site at the Pune Division.
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