Wipro Recruitment 2026 – Production Agent L1
Wipro
ExperienceFreshers
QualificationAny Degree
Key Responsibilities
- Customer experience is an important component of the Production Agent L1 role. The job description includes several responsibilities related to customer interaction and service quality.
- Handle incoming help requests by telephone and email.
- Interact with clients courteously and professionally.
- Understand and diagnose customer questions.
- Guide users through step-by-step solutions.
- Assist customers in navigating product menus and features.
- Provide suitable product support and resolution.
- Offer alternative solutions where appropriate.
- Follow up with customers and make scheduled callbacks.
- Record customer feedback.
- Maintain compliance with service agreements and SLAs.
Skills & Eligibility
- Candidates should verify the eligibility requirements before applying for the Production Agent L1 position.
- Applicants should have any degree.
- The position is open to freshers.
- Billing and metering are listed as mandatory skills.
- Candidates should have good analytical and problem-solving ability.
- Applicants should be comfortable communicating with clients through telephone and email.
- Candidates should be capable of following standard processes, procedures and service-level requirements.
- Billing and metering are specifically listed as mandatory skills for this position. Candidates should therefore understand the relevance of billing-related information and meter-related processes associated with the supported product or service.
- Applicants should also be prepared to learn the specific product details required to answer customer queries accurately and provide appropriate troubleshooting assistance.
- Billing knowledge
- Metering knowledge
- Customer service
- Technical troubleshooting
- Problem-solving
- Active listening
- Verbal communication
- Email communication
- Documentation
- Knowledge-base usage
- Transaction management
- SLA awareness
- Attention to detail
- Learning agility
- Practice writing concise notes that clearly describe a customer’s problem, troubleshooting steps and final resolution.
- Candidates with any degree can apply for the position.
- Billing and metering are listed as mandatory skills for the Production Agent L1 position.
Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.
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