Wipro Recruitment 2026

Wipro

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1 month ago

Key Responsibilities

As a Process Associate at Wipro, you will manage daily process transactions according to strict quality guidelines and contractual SLAs. You will field incoming client inquiries via phone and email while delivering prompt, courteous, and accurate technical and customer support.
Field inbound customer and client help requests via phone calls and emails in a professional, courteous manner.
Document all end-user identification details, query descriptions, troubleshooting steps, and resolution metrics accurately.
Update availability state on designated client systems (e.g., RAVE system) to ensure team productivity.
Follow standard operating procedures (SOPs) to resolve client queries within defined contractual SLAs.
Maintain, utilize, and update internal knowledge bases, self-help documentation, and FAQs to speed up case resolution times.
Analyze call logs to identify recurring trends and escalate serious issues or red flags to Team Leaders.
Guide users step-by-step through product navigation menus and feature settings.
Participate in mandated client-specific product trainings and learning initiatives.
Field inbound customer and client help requests via phone calls and emails in a professional, courteous manner.
Document all end-user identification details, query descriptions, troubleshooting steps, and resolution metrics accurately.
Update availability state on designated client systems (e.g., RAVE system) to ensure team productivity.
Follow standard operating procedures (SOPs) to resolve client queries within defined contractual SLAs.
Maintain, utilize, and update internal knowledge bases, self-help documentation, and FAQs to speed up case resolution times.
Analyze call logs to identify recurring trends and escalate serious issues or red flags to Team Leaders.
Guide users step-by-step through product navigation menus and feature settings.
Participate in mandated client-specific product trainings and learning initiatives.

Skills & Eligibility

Education: Higher Secondary Pass (12th/H.Sc) or Any Graduate / Postgraduate (B.E / B.Tech / B.Sc / BCA / B.Com / B.A).
Experience: Freshers are welcome to apply. Experience in US Healthcare or BPO domains will be considered an added advantage.
Excellent verbal and written English communication skills.
Typing speed of 30 Words Per Minute (WPM) with 90% accuracy .
Good listening, customer orientation, and problem-diagnosis skills.
Basic computer operational knowledge and keyboard shortcuts.
SVAR voice test clearance is mandatory .
Flexibility to work in late evening and night shifts.
Strict adherence to Work from Office setup in Kolkata.
Education: Higher Secondary Pass (12th/H.Sc) or Any Graduate / Postgraduate (B.E / B.Tech / B.Sc / BCA / B.Com / B.A).
Experience: Freshers are welcome to apply. Experience in US Healthcare or BPO domains will be considered an added advantage.
Excellent verbal and written English communication skills.
Typing speed of 30 Words Per Minute (WPM) with 90% accuracy .
Good listening, customer orientation, and problem-diagnosis skills.
Basic computer operational knowledge and keyboard shortcuts.
SVAR voice test clearance is mandatory .
Flexibility to work in late evening and night shifts.
Strict adherence to Work from Office setup in Kolkata.

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