Support Engineer (L1 Support)
NTT DATA
QualificationB.E / B.Tech (in a relevant field)
Salary / CTCBest in Industry
Key Responsibilities
- As an L1 Support Engineer at NTT DATA, you will play a critical frontline role in ensuring the health and integrity of complex cloud data architectures. Your daily routine will involve:
- Production Monitoring: Monitor massive cloud data pipelines on a continuous 24×7 operational basis.
- Technology Support: Demonstrate foundational understanding and support capabilities for Azure Data Factory (ADF), Azure SQL, Databricks, Snowflake, and Power BI (PBI) inside production environments.
- Incident Management: Perform initial incident triage, log tickets accurately, and handle severity classification according to corporate SLAs.
- Runbook Execution: Swiftly execute documented runbooks and standard recovery procedures to minimize operational downtime.
- Communications & Collaboration: Maintain active incident communications, log clear diagnostic ticket updates, and execute shift status reporting.
- Escalation Handling: Efficiently escalate unresolved, complex data pipeline blockages to Level 2 engineering teams with structured diagnostic context.
- Shift Operations: Operate reliably within a full 24×7 support model consisting of rotating team shifts.
Skills & Eligibility
- Educational Degree: Must possess a B.E / B.Tech degree in Computer Science, Information Technology, Electronics, or a closely related engineering branch.
- Experience: Open strictly to Freshers with an eager mindset to pick up Cloud Data Platform fundamentals.
- Technical Awareness: Academic exposure or certification in cloud components (Azure/AWS), databases (SQL), or data pipelines is a strong value add.
- Aptitude: Exceptional problem-solving skills, willingness to work in night/rotating shifts, and strong professional communication skills.
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