Pune, Maharashtra, India (Multiple locations flexible)3 weeks ago
LocationPune, Maharashtra, India (Multiple locations flexible)
QualificationBA, BCom, or any Graduation Degree + Japanese Language Proficiency
Key Responsibilities
Provide tier-1 operational assistance via the HR service desk, communicating fluently and professionally in Japanese.
Log, track, and resolve inbound employee support tickets accurately while maintaining high organizational service standards.
Leverage integrated HRIS (Human Resources Information Systems) platforms to manage internal data changes, employee profiles, and leaves tracking.
Collaborate with cross-functional corporate units to streamline employee onboarding queries and document processing lifecycle steps.
Maintain explicit attention to detail when organizing technical documentation, verification templates, and employee registers.
Thrive within a high-velocity, fast-paced environment, keeping technical communication crisp, supportive, and highly clear.
Skills & Eligibility
Education: Hold a valid BA, BCom, or any undergraduate graduation degree from a recognized institution.
Language Proficiency: Demonstrated fluency in the Japanese language; holding a formal JLPT N4 or Nat 4 certification is mandatory.
Experience: Prior background in an HR service desk environment or corporate customer support operations is a strong added advantage, but passionate language freshers are welcome.
Systems Exposure: Preliminary familiarity with automated database systems, ticketing platforms, or standard HRIS tools is highly valued.
Soft Skills: Outstanding interpersonal empathy, clear and articulate verbal and written communication traits, and strong organizational skills.
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