Assist arriving and departing passengers with seamless check-in, ticket counters, boarding gates, and baggage handling.
Address passenger queries, resolve travel conflicts, and assist passengers requiring special medical or mobility support.
Ensure compliance with airline safety regulations and operational standards while maintaining high customer satisfaction.
Screen passengers, hand luggage, and belly cargo using specialized security detection equipment.
Monitor access control to restricted airfield and terminal security zones.
Respond to security breaches and emergency situations while adhering to strict Directorate General of Civil Aviation (DGCA) and Bureau of Civil Aviation Security (BCAS) protocols.
Coordinate ground servicing activities, aircraft towing, baggage loading/unloading, and marshaling.
Ensure aircraft turnaround times are met safely through real-time communication between ground crew, flight captains, and OCC teams.