Capgemini Off Campus Drive 2026 – Associate Software Engineer
Capgemini
ExperienceFreshers / Experienced
QualificationB.E / B.Tech / Any Degree
Key Responsibilities
- The role involves providing first-level technical assistance to users. L1 support generally focuses on identifying common issues, following standard troubleshooting procedures, and resolving problems that fall within the support team’s scope.
- Candidates should be comfortable taking helpdesk calls and communicating directly with users. The ability to listen carefully and explain solutions in a simple and professional way is important.
- Employees may need to investigate basic computer or application-related issues and guide users through appropriate troubleshooting steps.
- Issues that cannot be resolved at the first support level may need to be escalated according to the applicable support process.
Skills & Eligibility
- The recruitment details specify that candidates should possess a B.E, B.Tech, or any degree. The opportunity is listed for both freshers and experienced candidates.
- Candidate should possess a B.E, B.Tech, or any degree.
- Freshers can apply.
- Experienced candidates can also be considered.
- Candidate should have good communication skills.
- Candidate should be willing to work in a helpdesk call-taking profile.
- Candidate should be willing to work in 24/7 rotational shifts.
- Basic understanding of computers is required.
- Basic understanding of MS Office applications is required.
- Previous helpdesk experience is an added advantage.
- The supplied job description does not mention a specific CGPA, percentage requirement, graduation year, or mandatory programming language.
- Communication is one of the most important requirements for this position. Candidates should be able to understand a user’s problem and explain technical instructions clearly during a voice interaction.
- Candidates should have a basic understanding of computers, including common operating-system functions, applications, files, connectivity concepts, and basic troubleshooting.
- The job description specifically mentions basic understanding of MS Office applications. Candidates should be familiar with common tasks in applications such as Word, Excel, and PowerPoint.
- Previous helpdesk experience is considered an advantage. Candidates with experience handling support tickets, user queries, troubleshooting, or service desk operations can demonstrate relevant exposure.
- Voice-based technical support requires patience and professionalism. Candidates should be comfortable dealing with users who may be confused, frustrated, or unfamiliar with technical terminology.
- The candidate must be willing to work 24/7 rotational shifts. This is an important condition of the role and should be considered before applying.
- Communication is one of the most important requirements for this position. Candidates should be able to understand a user’s problem and explain technical instructions clearly during a voice interaction.
- Candidates should have a basic understanding of computers and basic knowledge of MS Office applications.
- No CGPA requirement is mentioned in the supplied job description.
- Focus on communication, basic computer troubleshooting, MS Office, customer handling, helpdesk processes, issue diagnosis, escalation, and shift flexibility.
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