Software Engineer

Virtusa

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Bangalore, Karnataka, India0 – 2 Years2 weeks ago

RoleSoftware Engineer (Cloud Support Agent)

LocationBangalore, Karnataka, India

Experience0 – 2 Years

QualificationB.E / B.Tech / B.Sc (CS / IT / Related)

Job Description

As a Cloud Support Agent at Virtusa, you will be the first point of contact for users experiencing technical challenges within the Google Cloud Platform (GCP) and Google Workspace. Your primary objective is to provide rapid, effective troubleshooting for infrastructure and collaboration issues. This role requires a unique combination of technical expertise in cloud environments and “AI Literacy”—you will use Gemini AI to interpret complex error logs and code snippets to find solutions faster.
Your daily tasks will include managing Compute Engine instances, checking Cloud SQL connectivity, and managing IAM permissions to ensure system security. You will monitor the Google Cloud Operations Suite for red-line alerts on CPU usage or service outages and follow standardized runbooks to resolve known errors. Whether it is a password reset in Google Workspace or a complex VPC networking issue, your goal is to keep systems healthy and users productive.

Perform front-line troubleshooting for GCP and Google Workspace (GWS) users.
Monitor incoming tickets via Jira/ServiceNow and triage them by severity.
Manage VM restarts , Cloud Storage permissions, and Cloud SQL connectivity checks.
Handle Workspace tasks like 2-step verification (2SV) recovery and Shared Drive access.
Monitor Google Cloud Operations Suite (Stackdriver) for CPU and disk usage alerts.
Execute standardized runbooks to provide “step-by-step” resolution for known errors.
Use Cloud Logging and AI summaries to analyze and resolve infrastructure bugs.
Collaborate with senior CloudOps engineers to escalate and track complex outages.

Education: Bachelor’s in CS/IT or equivalent technical certifications.
Experience: 0–2 years in IT Support, Help Desk, or Cloud Operations.
GCP Knowledge: Basic understanding of IAM, VPC Networking, and Compute Engine .
Certification: Google Cloud Digital Leader (Required) or Associate Cloud Engineer (Preferred).
AI Literacy: Proficient in using GenAI (Gemini) for log analysis and code interpretation.
Tools: Familiarity with Jira , ServiceNow, and Google Cloud Operations Suite.
Soft Skills: Strong English communication and a customer-centric troubleshooting approach.

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