QualificationB.E / B.Tech / MCA or equivalent technical experience
Key Responsibilities
Respond directly to customer-submitted support cases and actively diagnose deep technical issues.
Troubleshoot intricate product bugs, configuration problems, and third-party integration failures.
Collaborate continuously with senior engineering teams to escalate and resolve complex architectural cases.
Document technical solutions and contribute to the growth of internal knowledge bases and external help articles.
Reproduce customer issues in isolated test environments and write clear, concise bug reports for the core Engineering team.
Skills & Eligibility
Must hold a B.E., B.Tech, MCA degree , or possess equivalent technical experience.
0 to 2 years of relevant industry experience in supporting mission-critical software components.
Strong analytical mindset and problem-solving skills with the ability to quickly learn new technologies.
Skilled in navigating through ambiguous or undefined problems and thinking abstractly.
Excellent communication skills to effectively articulate technical challenges and propose actionable solutions.
Ability to thrive in a fast-paced, customer-first environment.
Familiarity with Salesforce (formerly Informatica) products such as PowerCenter (PC), Enterprise Data Catalog (EDC), Data Quality (DQ), Cloud Data Integration (CDI), and Master Data Management (MDM).
Experience with programming languages such as Java, C++, Python, or Bash .
Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks (React, Angular, or Vue.js).
Basic understanding of APIs, databases, cloud technologies, and networking fundamentals (DNS, HTTP, REST APIs).
Strong foundation in Computer Science fundamentals, including object-oriented design, data structures, and algorithm development.
Experience using and critically reviewing code/artifacts generated by large language model (LLM) coding assistants.
Ability to effectively guide AI tools (e.g., Copilot, Cursor, Claude Code, Gemini) to achieve desired developmental outcomes is a distinct plus.
Must hold a B.E., B.Tech, MCA degree , or possess equivalent technical experience.
0 to 2 years of relevant industry experience in supporting mission-critical software components.
Strong analytical mindset and problem-solving skills with the ability to quickly learn new technologies.
Skilled in navigating through ambiguous or undefined problems and thinking abstractly.
Excellent communication skills to effectively articulate technical challenges and propose actionable solutions.
Ability to thrive in a fast-paced, customer-first environment.
Familiarity with Salesforce (formerly Informatica) products such as PowerCenter (PC), Enterprise Data Catalog (EDC), Data Quality (DQ), Cloud Data Integration (CDI), and Master Data Management (MDM).
Experience with programming languages such as Java, C++, Python, or Bash .
Knowledge of web development technologies (HTML, CSS, JavaScript) and frameworks (React, Angular, or Vue.js).
Basic understanding of APIs, databases, cloud technologies, and networking fundamentals (DNS, HTTP, REST APIs).
Strong foundation in Computer Science fundamentals, including object-oriented design, data structures, and algorithm development.
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