As a Desktop Support Engineer, you will assist employees with computer hardware and software issues, hardware installations, systems integrations, and basic IT-related troubleshooting.
Act as the central communication point to design, maintain, and communicate service support plans within the IT Team.
Assess and communicate the business impact of major incidents and changes to systems, applications, and infrastructure.
Configure and troubleshoot DHCP, DNS, and various network devices and services.
Proactively monitor and manage systems utilizing available monitoring tools.
Install, upgrade, and maintain operating systems, hardware, software applications, and computer peripherals.
Respond rapidly to client support requests via remote link or by traveling to the client’s location.
Escalate complex issues to specific software vendors for technical support when required.

Service Desk (Desktop Support)

As a Service Desk Analyst within Cognizant’s Digital Workplace team, you will act as the crucial first point of contact for international end-users experiencing enterprise IT bottlenecks. Your role centers on providing technical support, diagnostics, and issue remediation to ensure the smooth functioning of desktop computers, client operating systems, and core cloud services. This dynamic position demands technical agility, rapid diagnostic tracking, and an unwavering commitment to client satisfaction parameters.
You will log, categorize, and prioritize computing incidents using modern enterprise ticketing management systems, resolving anomalies safely within strict Service Level Agreements (SLAs). For complex scenarios, you will isolate root causes and coordinate with internal L2/L3 backend engineering groups to minimize infrastructure downtime. Additionally, you will write and refine troubleshooting articles for internal repositories and help build self-service knowledge assets to fast-track automated resolution modules for users across diverse corporate cultures.

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As a Services Support Associate II on the Workplace Experience team, you will be responsible for producing accurate administrative deliverables while managing assignments in a fast-paced environment.
Produce high-quality administrative deliverables and manage assignments efficiently.
Document project activities using workflow tools and ensure adherence to Deloitte’s brand standards.
Draft, format, and edit correspondence, presentations, and various business documents.
Coordinate with national and local teams to support stakeholder requests across all organizational levels.
Provide administrative support for time and expense tracking, requests for payment, Swift, and SharePoint operations.

Services Support Associate

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Support Engineer (L1 Support)

As a Product Support Intern at Zycus, you will act as the crucial first point of contact for global customers. You will work closely with internal teams and handle customer queries via email, chat, and calls to support the Zycus Procurement Applications (Source-to-Pay suite). This role is designed for enthusiastic graduates who want hands-on exposure to incident management, troubleshooting, and enterprise SaaS environments.
You will collaborate with Technical Account Management and cross-functional teams to resolve issues efficiently. A strong problem-solving mindset and eagerness to learn are essential as you analyze customer requirements, assist in product configurations, and contribute to knowledge-sharing and process automation initiatives.

Product Support Intern

As a System Support Coordinator at Davies, you will be the backbone of our technical operations in Pune. Your role involves providing end-to-end technical support, troubleshooting system-related issues, and managing SFTP workflows for secure file exchanges with external vendors. You will be responsible for data correction and validation, particularly involving tier structures and claim data changes, ensuring that all submitted files meet strict compliance and quality assurance standards.
You will collaborate with cross-functional teams to integrate new applications and participate in system upgrades. This role also carries a reporting focus, where you will generate Month-End reports and assist with regulatory reporting activities. From triaging help desk tickets for user access issues to developing technical documentation and providing end-user training, you will play a vital role in maintaining the data integrity and security of the Davies technical ecosystem.

Service Desk (Desktop Support)

Job Description

Skills & Eligibility

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