Associate Service Desk Analyst

CSC

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1 day ago

Job Description

  • For the CSC Recruitment 2026 drive, the primary role is to service the IT support needs of end-users and clients. You will be responsible for providing both onsite and remote support in a high-volume environment.
  • This challenging role requires a disciplined approach to implementation, support, and documentation. You will deal with a high volume of tickets using various problem-solving techniques while maintaining high customer satisfaction. You will also implement robust monitoring systems and optimize for scale and performance.

Key Responsibilities

  • As an Associate Service Desk Analyst at CSC, your key responsibilities will include:
  • Technical Support: Providing support to internal/external teams for tech/operational queries.
  • Troubleshooting: Investigating and solving complex technical problems related to Network, AD, Messaging, and Infra issues.
  • Incident Management: Regular tracking of metrics and KPIs, adhering to defined SLAs and ITIL best practices.
  • Root Cause Analysis: Debugging reported issues and performing RCA.
  • Documentation: Creating and writing Service Desk procedures and End User Manuals.
  • Collaboration: Working closely with Service Delivery and Infra teams to identify and fix issues.
  • Availability: Participating in on-call rotations and working in rotational shifts.

Skills & Eligibility

  • To be eligible for CSC Recruitment 2026, candidates must meet the following criteria:
  • Educational Background: Graduate or Equivalent Diploma (Any Stream).
  • Experience: Freshers with strong technical knowledge or experienced professionals.
  • Mandatory Technical Skills:Experience in support of Windows OS, Microsoft Office, and Microsoft Exchange.Active Directory account management.Knowledge of Network and Infrastructure troubleshooting.Familiarity with ITIL certification or willingness to undertake it.
  • Experience in support of Windows OS, Microsoft Office, and Microsoft Exchange.
  • Active Directory account management.
  • Knowledge of Network and Infrastructure troubleshooting.
  • Familiarity with ITIL certification or willingness to undertake it.
  • Soft Skills:Self-starting, self-motivated, and professional.Excellent client-oriented communication skills.Result-driven with a focus on continuous improvement.
  • Self-starting, self-motivated, and professional.
  • Excellent client-oriented communication skills.
  • Result-driven with a focus on continuous improvement.
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