Helpdesk Associate

NTT DATA

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Bengaluru, KarnatakaFreshers / Experienced1 week ago

RoleHelpdesk Associate (Troubleshooting)

LocationBengaluru, Karnataka

ExperienceFreshers / Experienced

QualificationB.E / B.Tech / Any Degree

Job Description

For the NTT DATA Recruitment 2026 drive, the team is looking for a Helpdesk Associate to advise and assist users over phone, chat, and email. You will solve problems related to hardware, software, networks, and peripherals using available technology and internal processes.
[Image of IT Service Desk Workflow]
The role involves screening, diagnosing, researching, and resolving user issues while documenting service requests in the ITSM (IT Service Management) tool. You will act as a liaison between customers and internal departments to ensure accurate and timely resolution of system problems.

As a Helpdesk Associate at NTT DATA, your key responsibilities will include:
Issue Management: Manage customer interactions and record reported issues in the ITSM tool.
Troubleshooting: Identify issues, apply fixes, and investigate root causes using internal instructions.
Technical Guidance: Provide guidance in identifying, prioritizing, and resolving problems via telephone and email.
Diagnosis: Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance.
Coordination: Act as a liaison between customers and departments to ensure maximum uptime for users.
Advisory: Advise users on the interpretation of IT policies, capabilities, and limitations.

To be eligible for NTT DATA Recruitment 2026, candidates must meet the following criteria:
Educational Background: University education, preferably a Technical Degree (B.E/B.Tech/B.Sc) or Any Degree.
Technical Skills: Awareness of Microsoft Operating Systems (Local and Hybrid administration). Knowledge of Microsoft Office family applications. Experience providing Hybrid (Office and Remote) IT support is an advantage.
Awareness of Microsoft Operating Systems (Local and Hybrid administration).
Knowledge of Microsoft Office family applications.
Experience providing Hybrid (Office and Remote) IT support is an advantage.
Certifications: Microsoft certifications are preferred.
Soft Skills: Excellent communication and customer service skills (Fluency in English is mandatory).
Flexibility: Willingness to work in shifts if required.

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