Copado Recruitment 2026

Copado

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Bengaluru, Karnataka0–2 Years1 day ago

LocationBengaluru, Karnataka

Experience0–2 Years

QualificationB.E/B.Tech

Key Responsibilities

Serve as the first point of contact for inbound customer voice calls.
Manage support traffic and customer call queues according to applicable agreements.
Respond rapidly to incoming technical support queries.
Work toward connecting customers to the correct human technical resource within the defined SLA.
Diagnose and troubleshoot technical issues related to the Copado platform.
Resolve Level 1 and quick-fix issues independently where possible.
Provide appropriate technical answers and workarounds.
Identify complex issues that require escalation.
Categorize and document technical issues accurately.
Escalate complex problems to the appropriate Tier 2 or Tier 3 experts.
Research technical solutions using internal knowledge bases and available documentation.
Follow up on escalated issues to ensure they remain properly tracked.
Communicate clearly with customers about status and next steps.
Manage customer expectations throughout the resolution process.
Maintain a strong customer experience and high CSAT.

Skills & Eligibility

Education: B.E/B.Tech in Computer Science, Information Technology, or a closely related engineering discipline.
Experience: 0–2 years of experience in Technical Support, DevOps Support, Salesforce Support, or a similar technical role is preferred.
Freshers: Freshers are welcome to apply.
Salesforce: Basic understanding of Salesforce platforms.
DevOps: Basic understanding of DevOps concepts.
SaaS: Familiarity with SaaS applications.
APIs: Basic knowledge of APIs and application integrations.
Data: Familiarity with SQL and XML.
Version Control: Knowledge of Git and version control systems.
Troubleshooting: Strong analytical and structured problem-solving ability.
Research: Ability to navigate knowledge bases and research possible solutions.
Communication: Excellent written and verbal English communication.
Customer Support: Strong customer-centric mindset.
Schedule: Willingness to work flexible hours and shifts to support global SLAs.
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Salesforce knowledge is an important part of this position.
Candidates should have a basic understanding of Salesforce and how organizations use the platform to manage business applications and workflows.
Candidates with experience in any of the following areas can be relevant:
Salesforce Administration
Salesforce Development
Salesforce Support
Salesforce QA
Salesforce DevOps
The source specifically states that candidates with up to two years of experience in the Salesforce ecosystem are eligible.
Freshers do not necessarily need professional Salesforce experience, but basic platform knowledge can strengthen their profile.
The supplied job description identifies familiarity with AI tools, methods, and practices as a strong advantage.
Candidates can therefore strengthen their profile by understanding basic AI concepts and practical applications of AI in technical support.
Useful areas include:
Generative AI fundamentals
AI-assisted troubleshooting
Knowledge-base search using AI
Automated summarization
Prompt engineering fundamentals
Candidates should also understand that confidential customer or company information should only be handled with AI tools according to the organization’s approved policies.

Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.

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