Cognizant Recruitment 2026

Cognizant

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5 days ago

Key Responsibilities

This hybrid role in a global organization focuses on delivering high-quality customer service through omni-channel support (Phone, Email, and Chat) in rotational shifts. You will handle inquiries, resolve customer issues efficiently, and document interactions accurately into CRM ticketing tools.
Handle customer inquiries across phone, email, and chat channels with clear, courteous, and timely responses.
Resolve customer issues using standard operating procedures and analytical skills to achieve first contact resolution (FCR).
Document all interactions accurately in the customer service management system for traceability and quality tracking.
Escalate complex cases to specialized support teams via defined workflows.
Coordinate with store, operations, and logistics teams regarding order status, delivery timelines, returns, and refunds.
Work in rotational shift schedules including weekends and holidays to support global clients across time zones.
Adhere strictly to customer privacy, security policies, and organizational compliance standards.
Participate in performance reviews and coaching sessions to improve contact quality and response metrics.
Handle customer inquiries across phone, email, and chat channels with clear, courteous, and timely responses.
Resolve customer issues using standard operating procedures and analytical skills to achieve first contact resolution (FCR).
Document all interactions accurately in the customer service management system for traceability and quality tracking.
Escalate complex cases to specialized support teams via defined workflows.
Coordinate with store, operations, and logistics teams regarding order status, delivery timelines, returns, and refunds.
Work in rotational shift schedules including weekends and holidays to support global clients across time zones.
Adhere strictly to customer privacy, security policies, and organizational compliance standards.
Participate in performance reviews and coaching sessions to improve contact quality and response metrics.

Skills & Eligibility

Education: Minimum Diploma or Bachelor’s Degree in any discipline.
Experience: 0 to 2 years of foundational experience or internship exposure in customer support environments.
Certified Customer Service Professional or equivalent entry-level certification is a plus.
Excellent English verbal and written communication skills with strong grammatical accuracy and active listening skills.
Ability to manage high-volume customer inquiries with patience, resilience, and emotional control during peak periods.
Basic understanding of store operations (billing, inventory, order pickup) and ticketing/CRM tools.
Proficiency in office productivity tools and adaptability to new digital support platforms.
Flexibility to work in rotational shifts and adapt to a hybrid remote/office work environment.
Education: Minimum Diploma or Bachelor’s Degree in any discipline.
Experience: 0 to 2 years of foundational experience or internship exposure in customer support environments.
Certified Customer Service Professional or equivalent entry-level certification is a plus.
Excellent English verbal and written communication skills with strong grammatical accuracy and active listening skills.
Ability to manage high-volume customer inquiries with patience, resilience, and emotional control during peak periods.
Basic understanding of store operations (billing, inventory, order pickup) and ticketing/CRM tools.
Proficiency in office productivity tools and adaptability to new digital support platforms.
Flexibility to work in rotational shifts and adapt to a hybrid remote/office work environment.

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