Workforce Services New Associate
Accenture
Key Responsibilities
- In your role as a Workforce Services New Associate, you will be deeply integrated with Accenture’s Customer Support vertical. Your day-to-day responsibilities will include:
- Customer Support Management: Assisting the team in managing and resolving customer queries, efficiently handling escalations, and providing optimal resolutions to dissatisfied clients.
- SLA Compliance: Ensuring that faults and complaints are strictly closed within predefined Service Level Agreements (SLAs).
- Workforce Dialer Operations: Setting up, maintaining, and managing automated dialing systems to heavily optimize outbound calling campaigns.
- Performance Monitoring: Tracking overall call performance, ensuring tight compliance with standard regulations, and deeply analyzing call data to boost productivity and campaign effectiveness.
- Workforce Process Optimization: Contributing to processes that maximize performance levels across the organization, which may include aspects of data collection, forecasting, and analytics.
- Team Contribution: Operating as an individual contributor within a cohesive team. Your tasks will be guided by detailed instructions, and you will systematically solve routine problems using precedents and general guidelines.
- Note: This position requires flexibility, as you may be asked to work in rotational shifts.
Skills & Eligibility
- Qualifications: Candidates holding Any Graduation Degree are fully eligible to apply.
- Years of Experience: Freshers (0 years) up to candidates with 2 years of experience can apply.
- Primary Skill Required: Workforce Dialer – Workforce Management (WFM). You should have a foundational understanding of managing automated dialing systems and contact center efficiency.
- Candidates holding a degree in any discipline (Any Graduation) are highly encouraged and fully eligible to apply for this position.
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