Graduate Trainee

NTT DATA

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Bangalore, KarnatakaFreshers / Basic to Moderate Experience1 day ago

RoleGraduate Trainee (Client Service Desk Administrator)

LocationBangalore, Karnataka

ExperienceFreshers / Basic to Moderate Experience

Qualification12th Pass / Diploma / Any Degree

Job Description

For the NTT DATA Recruitment 2026 drive, the Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
You will play a vital role in receiving, validating, and logging client requests. By ensuring the correct escalation procedures are followed on all critical calls, you will help maintain excellent client service and retention.

As a Graduate Trainee at NTT DATA, your key responsibilities will include:
Administrative Support: Provide entry-level administrative tasks and support services to the Managed Services Client Service Desk team.
Ticket Management: Receive, validate, and log client requests, accurately capturing the details of the request.
Escalation Handling: Assist with analyzing and interpreting requests to ensure correct categorization and prioritization. Ensure the correct escalation procedure is followed on all critical calls.
Documentation: Ensure all relevant documents related to tickets and requests are maintained, including client information.
Shift Operations: Work efficiently within a 24×7 shift structure, based on a defined roster as required by the business.

To be eligible for NTT DATA Recruitment 2026, candidates must meet the following criteria:
Educational Background: High School Certification (12th Pass), Diploma, or Any Degree.
Experience: Freshers are welcome. Candidates with basic to moderate experience in the Technology Industry and Call Centre environment are also highly encouraged to apply.
Required Skills:Strong and effective verbal and written communication skills.Methodical approach to ticket resolution and excellent attention to detail.Client-focused mindset with the required integrity to ensure retention.Ability to use sound judgment to escalate issues to a higher level.
Strong and effective verbal and written communication skills.
Methodical approach to ticket resolution and excellent attention to detail.
Client-focused mindset with the required integrity to ensure retention.
Ability to use sound judgment to escalate issues to a higher level.
Flexibility: Must be an ambitious self-starter with the ability to work under general direction and participate in a 24×7 rotational shift schedule.

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