QualificationB.E / B.Tech / B.Sc (Computer Science or related)
Key Responsibilities
Provide Level 2 and Level 3 technical infrastructure support for user account inquiries, access updates, and cloud account provisioning issues.
Support and maintain tools used for shared folder access management, custom PowerShell utilities, and SailPoint IIQ frameworks.
Troubleshoot and resolve Azure Active Directory / Entra ID synchronization faults, clear account conflicts, and manage enterprise security access permissions.
Conduct detailed, operations-level root cause analysis to recommend permanent workflow improvements and prevent recurrent access failures.
Build operational dashboards, tracking metrics, and automation components using Microsoft Power Platform (Power BI, PowerApps, Power Automate).
Drive personal task priority lists with minimal supervision to maintain strict SLA fulfillment timelines.
Skills & Eligibility
Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline (or equivalent practical experience).
Approximately 1 to 3 years of professional experience specializing in Security Administration, Active Directory management, or Identity Provisioning.
Working familiarity with large-scale corporate IT helpdesk structures and global service delivery networks.
Advanced Microsoft Excel skills for large data processing; direct interest in AI platforms (such as MS Copilot) is highly advantageous.
Familiarity with writing or debugging basic automation scripts via PowerShell, Python, or R.
Strong problem-solving instincts to troubleshoot Active Directory users, security groups, and object management configurations.
Exceptional verbal and written communication skills in English to collaborate with global tech teams and business end-users.
Ability to remain organized and adapt smoothly inside a fast-paced identity security landscape.
Bachelor’s degree in Computer Science, Information Technology, or a closely related discipline (or equivalent practical experience).
Approximately 1 to 3 years of professional experience specializing in Security Administration, Active Directory management, or Identity Provisioning.
Working familiarity with large-scale corporate IT helpdesk structures and global service delivery networks.
Advanced Microsoft Excel skills for large data processing; direct interest in AI platforms (such as MS Copilot) is highly advantageous.
Familiarity with writing or debugging basic automation scripts via PowerShell, Python, or R.
Strong problem-solving instincts to troubleshoot Active Directory users, security groups, and object management configurations.
Exceptional verbal and written communication skills in English to collaborate with global tech teams and business end-users.
Ability to remain organized and adapt smoothly inside a fast-paced identity security landscape.
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