Associate Client Support Engineer

Epsilon

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Recent graduate or approximately 6 months to 1 year of relevant service-delivery experience4 days ago

ExperienceRecent graduate or approximately 6 months to 1 year of relevant service-delivery experience

QualificationMarketing- or technology-related degree; bachelor’s degree or equivalent professional experience

Key Responsibilities

The selected candidate will support daily marketing technology operations and help ensure that client deliverables are accurate, timely, and reliable. Key responsibilities include the following.
Manage day-to-day operations for assigned client solutions.
Work with operational teams to maintain reliable and accurate delivery.
Monitor production processes, scheduled activities, and operational deliverables.
Support timely completion of client work in accordance with contractual requirements.
Help reduce manual work and improve delivery predictability, quality, and client satisfaction.
Support scheduled and ad hoc file processing, including inputs and outputs.
Monitor marketing campaign and message delivery processes, including PeopleCloud Messaging where applicable.
Identify processing anomalies and coordinate appropriate corrective actions.
Ensure operational activities follow the relevant schedules and procedures.
Escalate failures that may affect delivery timelines or client commitments.
Monitor production alerts and investigate processing failures.
Follow established runbooks and standard operating procedures to determine appropriate actions.
Create incident tickets and maintain accurate records of the issue and its resolution.
Coordinate communication with internal and external partners during daily production cycles.
Track issues until closure in accordance with applicable procedures and SLAs.
Raise critical client issues to leadership when timely escalation is needed.
Support triage and resolution of operational issues.
Work with multifunctional teams to investigate recurring failures and processing anomalies.
Participate in root cause analysis to identify why a problem occurred.
Help determine whether issues require a workaround, reprocessing, escalation, or longer-term improvement.
Document findings to support accurate follow-up and reduce repeat incidents.
Contribute to improvements in operational processes, infrastructure, and monitoring.
Help identify opportunities to reduce repetitive manual work.
Support process automation and monitoring or alerting improvements.
Follow guidelines and standards to improve quality, repeatability, and on-time delivery.
Contribute to continuous improvement initiatives across people, processes, and technology.
Maintain solution documentation and core system information.
Document operational escalation procedures and ensure information remains accurate.
Communicate technical issues clearly to internal teams and client stakeholders.
Coordinate with delivery teams to ensure quality, completeness, and timeliness.
Keep up to date with marketing technology trends and Epsilon’s product offerings.

Skills & Eligibility

The employer listing specifies a bachelor’s degree or equivalent professional experience . It also identifies recent graduates with a marketing or technology-related degree as potential candidates.
The recruitment summary supplied for this vacancy lists B.E., B.Tech, M.E., M.Tech, and MBA. However, the detailed employer description uses broader wording around marketing- or technology-related degrees and equivalent professional experience. Applicants should follow the qualification options shown on the current application page.
The detailed eligibility criteria describe two possible profiles:
A recent graduate with a marketing or technology-related degree.
A candidate with six months to one year of experience in service delivery while maintaining real-time, high-volume transactional systems.
Applicants with experience in production operations, monitoring, incident management, service delivery, or related support activities may find their background relevant. Prior experience in marketing technology operations is an advantage, but the listing identifies it as preferred rather than mandatory.
SQL knowledge is relevant to the role because the candidate may need to read technical specifications and validate data extracts and reports against predefined business requirements.
Useful areas to review include basic queries, filtering, joins, grouping, data validation, and comparing expected results with actual processing outputs. The ability to recognize inconsistent data and report anomalies can help support reliable production operations.
The employer’s current listing also identifies ETL knowledge as a plus. Familiarity with data extraction, transformation, and loading processes can be useful when investigating processing problems. UNIX appears in the supplied recruitment summary but is not separately specified in the matching employer listing; applicants should verify whether it is required for this particular opening.
The role requires candidates to perform and monitor production processes, identify incidents, troubleshoot failures, and escalate issues when necessary.
Experience working with time-sensitive processes or high-volume transactional systems is relevant because these environments depend on reliable processing, timely detection of anomalies, and consistent delivery against SLAs.
The ideal candidate should develop an understanding of enterprise marketing technology, particularly areas such as:
Loyalty platforms.
Customer Relationship Management (CRM).
Email marketing and delivery systems.
Marketing operations.
Multi-channel marketing solutions.
Campaign and message delivery processes.
Experience with marketing technology operations or email service providers is preferred. Candidates who have worked in customer communications, campaign operations, CRM platforms, or related digital services should highlight relevant experience in their applications.
The job description calls for a good understanding of operational standards, particularly the ITIL framework.
Knowledge of incident management, escalation, service-level agreements, standard operating procedures, and root cause analysis can help candidates understand how production support teams handle issues and maintain service reliability.
Candidates should be able to explain technical problems clearly in writing and verbally. The role involves coordination with clients and internal contributors, including architects, developers, product owners, infrastructure administrators, and operational teams.
Strong communication helps ensure that incidents are reported accurately, appropriate stakeholders are informed, and problems are tracked until resolution.
The employer listing specifies a bachelor’s degree or equivalent professional experience . It also identifies recent graduates with a marketing or technology-related degree as potential candidates.
The recruitment summary supplied for this vacancy lists B.E., B.Tech, M.E., M.Tech, and MBA. However, the detailed employer description uses broader wording around marketing- or technology-related degrees and equivalent professional experience. Applicants should follow the qualification options shown on the current application page.
The detailed eligibility criteria describe two possible profiles:
A recent graduate with a marketing or technology-related degree.
A candidate with six months to one year of experience in service delivery while maintaining real-time, high-volume transactional systems.
Applicants with experience in production operations, monitoring, incident management, service delivery, or related support activities may find their background relevant. Prior experience in marketing technology operations is an advantage, but the listing identifies it as preferred rather than mandatory.
The job description lists several technologies and operational tools that may help candidates perform the role.
SQL: Querying and validating data, investigating discrepancies, and checking reports against business requirements.
ETL: Understanding data-processing workflows and identifying possible issues in data movement or transformation.
ServiceNow: Managing incident tickets, requests, documentation, and service workflows.
ThousandEyes: Familiarity with network and service visibility tools can support monitoring and troubleshooting.
OpsRamp: Exposure to infrastructure monitoring, observability, and operational alerting.
ELK: Familiarity with centralized logs and operational investigation tools.
Cloud platforms: Interest in learning Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
Infrastructure operations: Willingness to learn infrastructure support processes and tools.
These tools should be treated as preferred or learning areas according to the employer’s description, rather than a requirement to have professional experience with every platform. Candidates should accurately distinguish between tools they have used and technologies they are willing to learn.
The employer listing states that a bachelor’s degree or equivalent professional experience is acceptable. It also identifies recent graduates with marketing or technology-related degrees as potential candidates.
SQL, production troubleshooting, incident management, data validation, and operational monitoring are relevant. The employer listing also identifies ETL as a plus and mentions tools such as ServiceNow, ThousandEyes, OpsRamp, and ELK.
October 20, 2026

Note: This job is posted on external sites. Joblit shares the listing for convenience and does not take responsibility for third-party content.

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