NTT DATA Off Campus Drive 2026
NTT DATA
QualificationBachelor’s degree (IT, Computing, or related)
Key Responsibilities
- Maintain the support process and ensure that requests for support are handled according to established procedures.
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports.
- Identify and resolve problems following agreed procedures and carry out agreed maintenance tasks.
- Prioritize, diagnose, and investigate causes of incidents to seek resolution. Escalate unresolved incidents and follow up until resolved.
- Provide service recovery following the resolution of incidents and accurately document and close them.
- Maintain secure, accurate, complete, and current configuration on Configuration Items (CIs).
- Remotely investigate and identify the root cause of incidents and assist with the implementation of preventative measures.
- Ensure efficient and comprehensive resolution of incidents by working and coordinating with other team members, vendors, and carriers.
- Provide continuous feedback to clients and update all systems, portals, and ticketing tools.
Skills & Eligibility
- Bachelor’s degree or equivalent in Information Technology, Computing, or a related field.
- Associate level certification in different Networking technologies is highly preferred (such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).
- Experience: Entry-level experience in networking technologies (routing, switching, Wireless, SDI distribution, core and access layers), remote technical support, diagnosis, and troubleshooting.
- Knowledge of management agent concepts, redundancy concepts, and remote console architecture.
- Knowledge of vendor technologies such as Cisco, Juniper, Aruba, RiverBed, etc.
- Customer service-orientated with pro-active, analytical, and logical thinking.
- Highly driven, self-organized problem solver with excellent attention to detail.
- Excellent spoken and written communication skills and a strong team player attitude.
- Bachelor’s degree or equivalent in Information Technology, Computing, or a related field.
- Associate level certification in different Networking technologies is highly preferred (such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).
- Experience: Entry-level experience in networking technologies (routing, switching, Wireless, SDI distribution, core and access layers), remote technical support, diagnosis, and troubleshooting.
- Knowledge of management agent concepts, redundancy concepts, and remote console architecture.
- Knowledge of vendor technologies such as Cisco, Juniper, Aruba, RiverBed, etc.
- Customer service-orientated with pro-active, analytical, and logical thinking.
- Highly driven, self-organized problem solver with excellent attention to detail.
- Excellent spoken and written communication skills and a strong team player attitude.
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