HCLTech Off Campus Drive 2026

HCLTech

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6 Months – 5+ Years1 day ago

Experience6 Months – 5+ Years

QualificationAny Degree

Key Responsibilities

Provide Level 1 technical support through phone, email, and chat.
Diagnose and resolve hardware, software, and basic network connectivity issues.
Document incidents, service requests, and resolutions using the Incident Management System.
Escalate complex issues to Level 2 and Level 3 support teams.
Follow up on escalated issues and ensure closure within agreed SLA timelines.
Perform user account provisioning and account management activities.
Provide remote desktop support according to defined Standard Operating Procedures.
Coordinate with internal teams, vendors, and support staff to resolve technical issues.
Perform root cause analysis for escalated or recurring issues.
Resolve tickets independently within agreed SLA and quality parameters.
Ensure adherence to quality standards, regulatory requirements, and company policies.
Maintain required technical documentation, configurations, standards, and knowledge articles.
Contribute to knowledge-base updates and training activities.
Support training and coaching of freshers or junior analysts where required.
Contribute to continuous improvement initiatives focused on customer experience, CSAT, and First Call Resolution.

Skills & Eligibility

Service Desk Analyst:
Graduation must be completed.
Candidates should have no pending backlogs.
6 months to 5+ years of full-time relevant IT support experience is required.
Internship or apprenticeship experience will not be considered as the required experience.
Candidates who have previously attended HCLTech recruitment processes for this role may not be eligible.
Excellent verbal and written communication skills.
Hands-on experience in technical support.
Exposure to networking fundamentals.
Strong troubleshooting skills for client software and end-user computing environments.
Ability to prioritize, evaluate, and manage customer incidents effectively.
Willingness to participate in continuous training and departmental development initiatives.
Customer-focused approach with strong attention to detail.
Strong focus on problem resolution quality.
Graduation must be completed.
Candidates should have no pending backlogs.
6 months to 5+ years of full-time relevant IT support experience is required.
Internship or apprenticeship experience will not be considered as the required experience.
Candidates who have previously attended HCLTech recruitment processes for this role may not be eligible.
Excellent verbal and written communication skills.
Hands-on experience in technical support.
Exposure to networking fundamentals.
Strong troubleshooting skills for client software and end-user computing environments.
Ability to prioritize, evaluate, and manage customer incidents effectively.
Willingness to participate in continuous training and departmental development initiatives.
Customer-focused approach with strong attention to detail.
Strong focus on problem resolution quality.

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